Concepts and creation of content

• complete web site projects (all content)
• web site style manuals/guides (e.g. site maintenance and communications guidelines)
• web site video scripts
• customer communications, such as: sales and marketing web pages and emails, email newsletters (including, for example, managing feedback as editor), billing and service emails
• dedicated micro sites for sales or offers campaigns
• automatic emails and on-screen messages
• error messaging, disclaimers and ‘small print’
• e-commerce cataloguing and product descriptions
• instruction manuals, user and troubleshooting guides
• README and installation guides
• frequently asked questions (FAQs) and help pages
• order pages (e-commerce)
• CD, DVD and video scripting